Refund Policy

Happiness Guarantee

If for any reason you're not happy with your purchase, please let us know as soon as possible. We offer a full money-back guarantee for all online purchases.

It's ok if you changed your mind. These things happen.
If the product is faulty, we will refund your money or send you a new item - your choice.
If you purchased the wrong size or we sent the wrong item, we'll swap it over no questions asked.
If for any other reason you are not satisfied. We will aim to resolve the issue as soon as possible.

Refunds & Exchanges

To start the process, please send us an email with the following information:

Your name
Order number
The issue (faulty product, wrong size)
What you'd like (exchange or refund)

You have 30 days from the date of purchase to issue the return request form. After 30 days from the date of your initial purchase, you will not be eligible to exchange or refund your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Your money will be refunded by the same method you paid for it. This may take between 5 and 14 business days, depending on your payment method.

NOTE: Unfortunately, we cannot accept returns on sale items or gift cards.

Contact Us

If you have any questions, please don't hesitate to contact us.

Petstora is a one-stop online shop for all your pets items.

Welcome to Petstora, where we are dedicated to providing the best possible products for your beloved pets. Our commitment to quality is reflected in our selection of pet products, which are carefully sourced from reputable brands and manufacturers. We believe in providing only the best for our customers and their pets, and we take great pride in the quality of our offerings.

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100% Satisfaction Guarantee.

Free Shipping:

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Free Returns:

Get complimentary ground shipping on every order. Don’t love it? Send it back, on us.

PetStora:

We believe that taking care of your pets should be the easiest part of your day.

Our misson

Our mission is to create a one-stop-shop for all your pet needs, offering a wide variety of high-quality products that are both affordable and reliable. From pet food to accessories, we have everything you need to keep your furry friend happy and healthy.