Shipping Policy

Delivery

We offer FREE delivery for all orders.

We currently ship in the United States, Canada, Australia, France, the UK, and Germany. For shipping outside of these countries, please reach out to our support on the contact page.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. You will receive a notification when your order has shipped.

Standard shipping time for the countries covered by our delivery partners is presented below. You can find them when choosing a delivery method before confirming your order:

  • United-States: 5-10 days
  • Canada: 5-10 days
  • Australia: 5-10 days
  • UK: 5-10 days
  • France: 7-12 days
  • Germany: 7-12 days
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received a shipping confirmation email with your tracking info within 3 days then feel free to get in touch.

Refunds, returns, and exchanges

We accept returns up to 30 days after purchase if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

You can read more about our Refund Policy here.

Contact Us

If you have any further questions, please don't hesitate to contact us.

Petstora is a one-stop online shop for all your pets items.

Welcome to Petstora, where we are dedicated to providing the best possible products for your beloved pets. Our commitment to quality is reflected in our selection of pet products, which are carefully sourced from reputable brands and manufacturers. We believe in providing only the best for our customers and their pets, and we take great pride in the quality of our offerings.

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100% Satisfaction Guarantee.

Free Shipping:

We ship everything... Everywhere... For free!

Free Returns:

Get complimentary ground shipping on every order. Don’t love it? Send it back, on us.

PetStora:

We believe that taking care of your pets should be the easiest part of your day.

Our misson

Our mission is to create a one-stop-shop for all your pet needs, offering a wide variety of high-quality products that are both affordable and reliable. From pet food to accessories, we have everything you need to keep your furry friend happy and healthy.

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